Heating, ventilation and air conditioning will be provided between 8:00am and 6:00pm, Monday through Friday, and Saturday, 9:00am to 1:00pm. Air conditioning is not provided on Sundays/Holidays. There is an hourly charge for after hours air conditioning (please see Fee Schedule by clicking on toolbar above). Each tenant must submit a list of employees authorized to program the after-hours A/C System (ACS®) and return it to Douglas Emmett. In return you will be given a Tenant ID number and pin number for each authorized user. Please note that since there is an hourly charge for use of after-hours A/C, it is important that only authorized individuals be given access to the system. To access ACS, simply dial (800) 316-2419 and follow the prompts to program your after hours heating and air conditioning requirements; or access the website by clicking here. The Tenant’s designated Representative(s) shall be responsible for the programming and administration of all ACS activity. Please see the After-hours Control System Summary Instructions and the After-hours Control System Website Instructions for Tenant Managers for further information. For problems with the HVAC after hours, phone the Security Base at 818-716-2627. They will put you in contact with the on-call engineer who will assist you. Click here to access an After Hours Authorization Form.

After-hours Control System Summary Instruction

1. Use a touch tone phone to dial your access number:  (800) 316-2419
2. When asked, enter your 4 digit Tenant ID at the prompt.
3. When asked, enter your 4 digit User ID at the prompt.
4. Press [1] for immediate service, [2] for future service, [3] to cancel current service, or [4] to hang up. Note:  The next step exists only if separate A/C and Lighting Requests are available.
5. Press [1] for lighting only, press [2] for A/C and Lights, or press [3] to hang up.

Note:  The pound [#] key can be pressed at any time to return to the main menu. Listen carefully, the system will verbally prompt for all requested user input.

Immediate Service Option [1]

• Press [01] through [24] for the amount of service hours to be requested.
• The system may confirm today’s lease hours, duration of service, and cost of service.
• Press the star [*] key to accept.
• The system will confirm that the request has been accepted and will hang up.

Future Service Option [2]

• Press [01] through [12] for the month you will require service.
• Press [01] through [31] for the day of the month you will require service.
• Start times are entered in military format.  6:30 a.m. is entered as 0630.  6:30 p.m. is entered as 1830.  Enter the start time using the proper 4 digits.
• Press [01] through [24] for the amount of service hours to be requested.
• The system will confirm normal lease hours for the day of the request, and will then confirm the start time, ending time and total cost of the requested service.
• Press the star [*] key to accept.
• The system will confirm the request has been accepted and will then provide you with the specific service request number (4 digits) should service need to be cancelled prior to the actual start of the service.
• The system will prompt you to press [1] to hang up or [2] to repeat service request number.

Cancel Service Option [3]

• Press [1] to cancel service already in progress, press [2] to cancel future service.
• Select [1] and the system cancels the service and reports the total cost incurred.
• Select [2] and you will be prompted for your 4 digit service request number.

Note: Once the service request number is entered ACS will confirm that the “Request has been Cancelled” and the system will then hang up.

 After-hours Control System Website Instructions for Tenant Manager

• Sign onto the System
• On the internet, type in the address:  http://wctacs.douglasemmett.com
• When the ACS Website comes up, you may use the F11 key to enlarge the screen if needed.
• Type in your tenant 4-digit ID number and your personal 4-digit ID number in the spaces provided.
• Click on Login.
• The tenant manager has several areas of the program he/she can access and input, edit and delete data.  These areas are listed at the top of the screen, Requests, Lease Info, Stand Req, and Admin. Requests

Immediate Service Requests

• Click on Immediate Request and the month, date and start time information will become grey and non-usable.
• At Duration, click on the arrow for Hours and fill in the appropriate amount of hours the service is needed.  Then click on the arrow for Minutes and fill in that appropriate amount. 
• Click on Add.
• A confirmation screen will appear giving the service starting date and duration.  It will ask “Are you sure you want to add this request?” Click on Yes if you wish to start the service or No if you wish to edit or adjust the service.  If you click on Yes, the request will appear in the Programmed Service Requests.
• To cancel this service at any time prior to service ending, click on the request in the Programmed Service Requests and then click on the Delete button.  The service will be cancelled and will state so in the request, the request will then change to deactivating and when the action is finished, the request will be removed from the screen.

Future Service Requests

• On the internet, type in the address:  http://wctacs.douglasemmett.com
• When the ACS comes up, you may use the F11 key to enlarge the screen if needed.
• Type in your tenant 4-digit ID number and your personal 4-digit ID number in the spaces provided.
• Click on Login.
• Click on Future Requests and the Month & Day, Duration and Start Time are highlighted.  Manually typing in the information, using the drop-down arrow or using the calendar located to the right of the box can enter the Month and Day.
• At Start Time, click on the arrow for Hours and fill in the appropriate amount of hours the service is needed.  Then click on the arrow for Minutes and fill in that appropriate amount.  Then click on AM or PM.
• At Duration, click on the arrow for Hours and fill in the appropriate amount of hours the service is needed.  Then click on the arrow for Minutes and fill in that appropriate amount. 
• Click on Add.
• A confirmation screen will appear giving the service starting date and duration.    It will ask “Are you sure you want to add this request?” Click on Yes if you wish to start the service or No if you wish to edit or adjust the service.  If you click on Yes, the request will appear in the Programmed Service Requests.
• To cancel this service at any time prior to service ending, click on the request in the Programmed Service Requests and then click on the Delete button.  The service will be cancelled and will state so in the request.  The request will be removed from the screen

Lease Info

This screen is for information only and shows the non-billable lease hours, billable holidays, and hourly rate for service.  If you have a question regarding any of this information, contact your property manager.

Standing Requests

• To add a standing request, click on the Start Time on the day(s) of the week which will have the after hours service.  Another screen for editing will come up.
• On that new screen go to Start Time, click on the arrow for Hours and fill in the appropriate amount of hours the service is needed.  Then click on the arrow for Minutes and fill in that appropriate amount.  Then click on AM or PM.
• At Duration, click on the arrow for Hours and fill in the appropriate amount of hours the service is needed.  Click on the arrow for Minutes and fill in that appropriate amount.  Add the last day of the request, Month, Day and Year by using arrows for the drop down menus. If all information is correct, click on OK.  This should be done on every day after hour’s service is requested.
• When the screen is set correctly, click on Submit Schedule.  Another screen will     appear stating Standing Requests Settings Have Been Changed.  Are You Sure You Want to Apply These Changes Now?  Click on the Yes button.
• On this screen you can also disable service on lease holidays by checking that statement.
• You can also remove all standing requests by clicking on Clear Schedule.

Admin.

• Current Users shows a list of every user that can access the system for that customer’s site.  This information includes the user name, ID number and access level.
• Edit Users by clicking on Select in front of their name.  The name will appear in the Edit User boxes.  To edit the User ID number, click on the box that says *Manually Edit User ID. Click on the number or name and change as needed.  Use the drop down arrow to select the Access Level. Click on Update User and a confirmation box will come up with the revised user information and asking Do You Want to Modify this User?  If all information is correct, click on the Yes button.
• Add User by clicking on that button.  The system will create a user ID number but if the user wishes to select their own, click on the box that says *Manually Edit User ID and you will be allowed to edit that number. Fill in the First Name and Last Name of user and the Access Level can be taken from the drop down menu.  Click on the Add User button and a confirmation message will pop up.  It will verify the user’s information and ask Are You Sure You Want To Add This New User?  If the information is all correct, click on the Yes button.
• Delete User by clicking on the Select in front of their name.  Click on the Delete User and a confirmation box will come up with the user information and asking Do you Want to Delete this User?  If this is correct, click on the Yes button
• Log Off the system by clicking on the Log Off button